Raja’s Catering – Terms & Conditions
(operating under Indian Cooked Food Catering Service Pte Ltd, UEN 202312161M, Halal Certified)
1. Minimum Order
- Minimum order is 20 pax.
- Menus and prices are subject to change without prior notice
2. Food Safety (SFA Compliance)
- All food must be consumed within four (4) hours of delivery/setup, in line with Singapore
Food Agency (SFA) regulations. - No packing of leftover food is allowed.
- No packing materials (containers, boxes, or bags) will be provided.
- Raja’s Catering will not be held responsible for food consumed beyond the 4-hour window.
3. Menu & Orders
- Once dishes are confirmed, they cannot be changed.
- Menu upgrades must be requested at least one (1) month before the event date.
- Pax may be increased but cannot be reduced after confirmation.
- Raja’s Catering reserves the right to substitute dishes of equal value if ingredients are
unavailable
4. Delivery & Setup
- Delivery/setup time may vary by ±30 minutes from requested timing.
- Surcharge applies if delivery location has no direct lift access or requires climbing stairs.
- Client must ensure venue is ready and accessible for setup upon arrival.
5. Payments
- All payments must be made only to Indian Cooked Food Catering Service Pte Ltd.
- Payments made to individuals or third parties are not valid; Raja’s Catering will not be liable.
- Official ordering hotline/WhatsApp: 96584335.
- Orders above SGD $1,000 require a 50% deposit upon confirmation.
- Deposit is non-refundable but may be used to offset a future booking if cancellation is approved.
6. Cancellations & Amendments
- Amendments or cancellations must be made at least seven (7) working days in advance.
- Cancellation charges:
• Within 7 days of event date: 100% of total bill will be charged.
• Within 14 days of event date: 50% of total bill will be charged. - Administrative fees may apply for refund processing
7. Employee Treatment
- Clients and guests must treat Raja’s Catering staff respectfully.
- Abusive, threatening, or inappropriate behaviour towards our staff will not be tolerated.
- Raja’s Catering reserves the right to withdraw service without refund in cases of mistreatment.
8. Food Quality & Complaints
- Any food quality issues must be reported immediately on the event day, before the 4-hour
consumption window lapses. - Complaints raised after the event date will not be accepted.
- Resolution will be at Raja’s Catering’s discretion and may include replacement, partial refund, or goodwill compensation.
- Raja’s Catering will not be liable for complaints where:
• Food was not consumed within the 4-hour safety window.
• Client/guests provided inaccurate setup/storage instructions.
• Food was tampered with or mishandled after delivery/setup.
9. Liability
- Raja’s Catering will not be liable for delays caused by traffic, weather, or venue access issues.
- We are not responsible for damages or losses due to client miscommunication or failure to follow instructions.
- We are not liable for any foodborne issues arising from non-compliance with SFA’s 4-hour rule
